Avec IT

Contract Support

Avec IT offers its clients a choice of IT support contracts:

  • Annual contract at a fixed price, providing comprehensive coverage for all your IT support needs
  • Monthly contract at a fixed base price with a range of bundled services, with additional support time charged at a discounted contract rate
  • Pay-as-you-go packages of support hours to use as needed, prepaid at discounted contract rate

Annual Contract Support

The annual support contract is a fixed annual plan tailored for your organisation's individual needs and providing strategic IT consultancy and advice as well as comprehensive proactive maintenance and support coverage for servers, client PCs and laptops, peripherals and network equipment. Please contact us if you would like a quotation for annual comprehensive coverage.

Monthly Contract Support

The monthly support contract consists of a fixed monthly base price with a list of bundled services, and all other maintenance and support hours calculated and charged monthly.

The following services are provided for the fixed monthly base price without any hourly support cost:

  • Basic proactive remote server maintenance including server service packs and regular security and spam filtering updates for Windows, Linux, or Mac OS X servers and related applications
  • Remote monitoring of internet connections, site-to-site virtual private networks (VPNs), mail servers, backup systems (requires our online backup service or BackupAssist or equivalent software), antivirus systems (requires AVG network edition or equivalent software)
  • Annual visit to client site(s) with audit of IT systems and costed recommendations report
  • Advice for all IT systems hardware and software purchases, including sourcing quotations from different suppliers where required by funders
  • Dealing with hardware warranty issues for all equipment purchased through Avec IT
  • Basic IT systems advice by phone or email (excludes more involved or detailed consultancy work)

Pay-As-You-Go Contract Support

Choose a package of prepaid discounted contract support hours (starting from just 5 hours). All maintenance and support work is tracked using ticketing system and calculated on an hourly basis. You will receive a monthly statement issued itemising support time usage and showing your current balance. Unused hours do not expire, and when your balance approaches zero, the chosen package will be automatically renewed and invoiced to ensure contract benefits continue.

Non-Contract Support

It is also possible to purchase support on an ad hoc basis at our full hourly support rate, but without the benefits that contract clients enjoy.

For more information about contract support packages and benefits, please contact us.

AVEC ONLINE

Internet consultancy, content-managed website development and managed hosting

AVEC CONSULT

Management consultancy and project management services

AVEC PHOTOGRAPHY

Event coverage, press, product and staff photography

AVEC PROPERTY

Property development and office accommodation

AVEC DESIGN

Branding and design services delivered by Avec's design partner, Stereo

AVEC FINANCE

Finance consultancy and support

THIRD SECTOR

As a not-for-profit company, Avec is an ideal solution provider to other not-for-profit organisations and social economy businesses, and we are a leading supplier of consultancy and support services to the voluntary and community sector in Northern Ireland.

CLIENT FOCUS

Avec is committed to working with our clients to help them achieve their own strategic goals. You get on with your real work, and leave the rest to us.

EXCELLENT VALUE

Avec strives at all times to provide the best possible value to its clients by delivering top quality services at reasonable cost. We have a long experience of providing enterprise-level solutions to not-for-profit organisations and small businesses with limited budgets.

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